ELEMENT

PERFORMANCE CRITERIA

1 Communicate with animal owners and the public about animal care and control issues

1.1 Enquiries about council policies on animal care and control are answered or referred to relevant personnel or authorities.

1.2 Complaints and notifications from the public are responded to in a timely and appropriate manner.

1.3 Council involvement in community education programs is undertaken efficiently and effectively.

2 Issue warnings and infringements to offending animal owners

2.1 Patrols are effective as a means of capturing offending animals and acting as a deterrent to owners.

2.2 Complaints are attended to, inspections are undertaken and advice is given in accordance with legislation and accepted practices.

2.3 Capture, impounding and release procedures are implemented according to legislation, council procedures and occupational health and safety policies.

2.4 Liaison with owners of animals regarding infringements is timely, empathetic and outlines factual and legal aspects of the offence.

3 Investigate dog attacks on persons and other animals

3.1 Offending dogs are impounded and warnings or infringement notices are directed to dog owners.

3.2 Disposal of dangerous animals as an alternative to capture is undertaken in a legal and humane manner.

3.3 Investigation of dog attacks on persons and other animals is undertaken to support possible court proceedings.

4 Undertake appropriate checks with other council personnel

4.1 Registration checks and issues are undertaken as appropriate.

4.2 Liaison with pound personnel or other council management regarding the release or destruction of impounded dogs or collection of pound or registration fees is in accordance with policy and legislation.

4.3 Accurate records of transactions are maintained.

5 Attend to appropriate court proceedings

5.1 Statements are taken in an appropriate manner to support proceedings.

5.2 Processes are served in accordance with legislation and policy.

5.3 Court attendance and evidence tendering are undertaken where necessary to prosecute offending animal owners.

5.4 Penalty notices are issued in accordance with findings of court or summary powers.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

verbal and written communication

animal and reptile capture and transport

animal and reptile impoundment and disposal techniques and equipment.

Required Knowledge

behaviour of animals, including domestic, livestock, feral, wildlife and reptiles

legislation and policy appropriate to animals or reptiles encountered in local region

court proceedings, evidence and powers of appointment.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Legal expectations are communicated to community and animal owners.

Correct procedures are followed in issuing warnings and infringement notices, collecting evidence of offences and preparing for court proceedings as arbiter or prosecutor.

Impounding of animals is used appropriately with respect to potential legal ramifications.

Available records and databases are used and maintained correctly to preserve integrity of proceedings.

Appropriate support is sought from other council staff, legal staff or advisers.

Context of assessment

On the job or in a simulated work environment. May be supported by written or oral examination.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables .

Resource implications

Access to a workplace or simulated case study that encompasses:

processes

techniques

equipment

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Complaints may include:

formal and informal

general nuisance or specific occurrence

disputes of fact or legal interpretation

public and private property issues

noise, aggression or danger

Community education programs may include:

specific to problem or generic

community

school

interest groups

Legislation may include:

state or local acts

by-laws regarding animal or reptile care and control, including powers of appointed officers

Warnings, infringement notices or disposal of animals may include:

specifications of legislation, policy, legal process serving and acknowledgement of warnings

formality of process

progressive discipline procedures

disposal and euthanasia techniques

Investigation may include:

at incident site

from records and statements

witness interviews

use of technical support and database information

rules of evidence

custody of exhibits